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Refund policy

For instant downloads and pre-made templates, refunds are not available. If you have any issues accessing content, or using the instant downloads, please contact

Refunds are not available for any of our online coaching or masterclasses where content is delivered instantly. If you have any issues accessing content, or are not happy with the course, please contact

Refunds of booking fee will not be provided for a purchase of our custom packages or services, unless:

  • you cancel your design project within 7days of signing the Agreement and provide us with written notice of your cancellation within those 7 days (7 day cooling off period). In such circumstances, we will refund you the Booking Fee, less 25% being our administrative costs in quoting and preparing all the documents necessary to kick start your project.
  • where we have had to cancel and cannot reschedule, in which case we will refund the Booking Fee in full.

The full refund policy for VIP Days and Branding Packages is available within the services agreement.